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The use cases of ChatGPT are not confined to teachers and students. Some industries do not have short-term or midterm implications of ChatGPT. However, the generative AI model will become a needle mover eventually.
According to a report by Credit Suisse, there are four different ways a user can use ChatGPT. These include inputting prompts and receiving results, prompt engineering without APIs, prompt engineering using APIs and Custom building.
Here we point out some of the major industry implications of ChatGPT as per the Credit Suisse report:
Business Services: In recent decades, HCM & Services companies have leveraged digital technology to drive more efficient deliverables. We see these trends accelerating given advances in technology and that ChatGPT has the potential to go further efficiencies, increase processes, boost customer retention, reduce workloads and position employees to focus on more strategic tasks.
The model aid sales reps generate marketing content and formulate outreach messages more efficiently. In addition, it will develop new products faster as the development process is shortened to modifying ChatGPT written code. It also has a major role in customer services, automation of routine tasks and data analysis.
Energy: The energy industry includes the upstream (oil & gas exploration production), midstream (pipelines), and downstream (refining/marketing) sectors, with integrated oil producers operating across the entire supply chain. ChatGPT can be used to provide on-demand field support for both in-field oil and gas workers and back-office support functions. It can also be used to support in-field technicians' response to the management of oilfield equipment by testing code before deployment.
Financial Services: ChatGPT in financial services can extract information from documents to quickly analyze and process customer inquiries and generate summary financial reports. Financial services professionals can use the platform for initial overviews of company business models and recaps of earning calls and other important events. The model provides simplistic financial advice to a broader range of customers, impacting advisory services. In addition, it can simplify financial calculations for consumers, improving customer services and enabling product marketing.
Healthcare: The healthcare industry is an aggregation of sectors within the economic system that provide goods and services to treat patients to maintain and re-establish health, including subsectors of pharmaceuticals, biotech, healthcare facilities, managed care, and life sciences tools & diagnostics, etc. GPT can enable healthcare staff to aggregate and process records at faster speeds. ChatGPT can help with medical coding, billing and reports generation. It also assists healthcare professionals in diagnostic medicine leading to improved patient outcomes. The model acts as a virtual health assistant and helps to collect medical records and ask basic patient history questions. By reducing the physicians' paperwork, the model enables doctors to focus on patients. It also aids in medical research by speeding up the data collection process.
Industrials: Industrials companies have been gradually adopting AI-enabled technologies to improve efficiencies that could result in enhanced revenue and margins. Much of the broader Industrials sector view AI as vital to the ongoing evolution of industrial production. ChatGPT can develop training materials/curriculums for workers, improving training in enterprises that otherwise offer few materials. It can function as an internal chatbot, provide customer support, and enhance customer satisfaction.
Information Technology: The information technology industry includes the software, internet, IT hardware, networking equipment, and semiconductors sectors. ChatGPT is mainly used in this sector for Software Development and Programming, Search Engines, Data Structuring and integration of Chatbots.
Real Estate: There are a variety of use cases for ChatGPT in the real estate industry: ChatGPT can improve the efficiency, accuracy and overall customer experience of the real estate industry. Additionally, by leveraging ChatGPT, real estate professionals can improve their operations by providing better customer service and making more informed decisions by analyzing vast amounts of data and providing valuable insights.
Apart from the above-mentioned sectors, ChatGPT will also have wide implications in utilities, the communications industry, supply chain management and government organizations.