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AI in workplace 3 Min Read Sep 20, 2024
Early autonomy over AI in the workplace enhances employee motivation, study finds
A new study by the University of Auckland states that giving employees the power to overrule AI decisions from day one boosts motivation and enhances learning.
Published By : Anjali Raja
A new study by the University of Auckland states that giving employees the power to overrule AI decisions from day one boosts motivation and enhances learning. According to Business School lecturer Dr. Frank Ma long, along with researchers Stijn Masschelein and Vincent Chong from the University of Western Australia, they conducted a series of online tasks with 161 participants. The tasks were designed to simulate real-world scenarios in sectors where AI is utilized in decision-making.
At what stage should people be given the power to overrule AI in the workplace? The research suggests sooner is better.
Their findings suggest that when employees are empowered to overrule AI decisions early on, they become more motivated and better equipped to understand complex tasks.
The study also examined the impact of incentive schemes, finding that combining early autonomy and incentive pay creates an environment where employees are more engaged and learn faster. According to Ma, whether and when to override AI decisions is already a big issue in industries such as banking and manufacturing, and it's going to become one in many others that use algorithms for managerial decision-making.
Critical to learning
The study shows that giving employees the power to have the final say over AI early on is critical to their learning. Humans can pick up on nuances that artificial intelligence can't, so people need the power to make the final call. Giving employees immediate flexibility, he says, provides more opportunities to override system decisions, and incentive pay ensures that employees put more effort into making the final call accurately.
Employees with incentive schemes and immediate flexibility get a better understanding of their roles and improve their performance. According to the researchers, this is due to developing a more in-depth understanding of how the computer system or AI generates its decisions.
The study also shows that delaying this autonomy has a detrimental effect on employee motivation, potentially limiting learning and performance.
