India is a country separated by language, and this has been a cause of numerous challenges. To overcome these challenges, the Government of India leverage various AI tools for efficient governance. Mentioned following are six different ways in which the Indian government uses AI.  

• Bhashini: Bhashini, the National Language Technology Mission (NLTM), was launched by the Prime Minister in July 2022 to provide language technology solutions as digital public goods through the BHASHINI platform. This is aimed to be achieved by harnessing emerging technologies such as AI/ML and NLP to develop and share open-source models, tools and solutions (products and services) for Indian languages with ecosystem development involving startups, industries, academia, research groups, enthusiasts and State/Central Governments.   
• India Urban Data Exchange (IUDX): A transformative initiative of the Ministry of Housing and Urban Affairs, Government of India, to provide a data exchange platform to Indian cities. IUDX is a seamless interface for data providers and users, including ULBs, to share, request, and access datasets related to cities, urban governance, and urban service delivery. The platform has been developed by the Smart Cities Mission and is implemented by the Indian Institute of Science (IISc), Bengaluru.  
• Ideal Train Profile: The Indian Railways has introduced the ‘Ideal Train Profile’ to maximize the capacity utilization and revenue generation in reserved mail express trains by regularly analyzing the demand pattern of every single train. For the first time, the AI-driven program has allocated vacant berths in over 200 trains so that fewer people need to turn away without a confirmed ticket. Made by Railways’ in-house software arm Centre for Railway Information Systems (CRIS), this AI module, called Ideal Train Profile, was fed with information like how millions of passengers booked tickets on these trains, which origin-destination pairs were a hit and which were flops at what time of the year, which seats remained vacant for what portion of a journey, etc.  
• Digidhan Mitra Chatbot: By mining the Digidhan Portal, the chatbot gives customized information in graphical, tabular, and textual formats. It provides bank-wise transaction details and the growth patterns of various modes of transactions, such as BHIM, IMPS, and cards, in tabular and graphical form. The chatbot has been designed and developed by National Informatics Centre (NIC).  
• Aadhaar Enabled Payment System: Developed by the National Payments Corporation of India (NCPI), AEPS is a payment service based on an individual’s Aadhaar card (one can use an Aadhar card instead of debit or credit cards), which enables the owner of the card to make financial transactions such as transfer funds, make payments, deposit cash, make withdrawals, etc. The AEPS is bank agnostic and enables customers to make transactions from any point of Sale or micro ATMs via Aadhaar-based and biometric authentication. According to NPCI, the platform saw 208 million transactions until October 2019. The project was started by the GoI in 2016.  The NITI Aayog has discussed the use of AI as an important part to play in the scheme as there is scope for creating a multilingual chatbot to aid customers, ensuring safe and secure payments, eliminating false declines, etc.  
• AI Virtual Assistant of IRCTC: IRCTC, an extended arm of the Indian Railways, announces a new conversational and convenient feature to book your railway tickets using their chatbot AskDISHA 2.0. The feature enables customers to interact with the system via voice, chat and click-based systems. The system requires no passwords but will also work based on the One Time Password (OTP) sent to your mobile number. The portal has helped to improve passenger satisfaction and interaction by more than 70%. The latest version AskDISHA 2.0, now allows passengers to book tickets using voice commands.