In this "Ask INDIAai'' series, you can submit questions and get answers. INDIAai's knowledgeable staff will react to your inquiries.

Send your questions to askindiaai@mail.nasscom.in.

Will AI replace human customer service? - Usha Sinha, Mysore

AI-powered customer care is currently the quickest and most efficient way for organizations to create personalized, proactive experiences that increase customer engagement. AI can execute many tasks with high precision and efficiency. However, it cannot still think creatively, generate original ideas that resonate with human emotions and experiences, and speak to a brand's distinct personality.

Human agents can assess a customer's emotional condition and respond appropriately, offering empathy and help. It is yet to be conceivable with AI; once it is, machines can completely replace human agents. 

How is AI used in UI/UX? - Uma Maheswari, Mumbai

AI and machine learning (ML) provides predictive analytics, which UI/UX designers can employ to analyze user data and behaviour and foresee user actions, desires, and preferences. With this data, we can improve the user experience by tailoring our offerings to their specific interests.

What is the use of generative AI in the metaverse? - Afia Tabasum, Delhi

Content such as text, photos, audio, and video can all be generated automatically by generative artificial intelligence (AI). The metaverse would only be complete with the novel methods of content creation made possible by generative AI.

Can GPT-4 teach a language? - Jeevan Kishore, Bengaluru

There are numerous applications for GPT-4. Teachers of foreign languages, for instance, could utilize it to have their students practise with simulated conversations. It can also be used to develop question-and-answer language-learning apps where users get responses that sound completely real.

Is Open AI plagiarism-free? - Padmavathi Mahendran, Chennai

OpenAI claims its application is 100% plagiarism-free, yet ChatGPT has flaws and restrictions. ChatGPT is an artificial intelligence tool with conversational capabilities; it can read and comprehend text and develop novel, natural-sounding responses.

How are social media platforms using AI? - Sundari Akka, Jaipur

AI is also helping social media sites better manage and optimize their advertisements. Ad targeting and budget variations, audience discovery and segmentation, creative production, A/B testing, and real-time performance optimization are some tasks made more accessible by AI-powered solutions.

How does generative AI affect banking? - Anthony Sagayam, Kozhikode

Generative AI can boost the already impressive productivity gains in the banking industry by handling low-value risk management duties, including mandatory reporting, regulatory development tracking, and data collection.

Using a customer's credit score and financial history, credit analysts can utilize generative AI to determine the customer's creditworthiness. It can assess loan risk by analyzing credit reports, income statements, tax returns, and other financial documents.

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