Problem/Objective:

EasyGov aims to improve access and awareness about government welfare schemes, as only a fraction of the allotted budget reaches the intended beneficiaries, while the remaining funds are unutilised. High cost of delivering, uneven distribution of budget, unawareness among the citizens regarding their rights, cumbersome government process, and tiresome procedures are some of the reasons leading to gaps in welfare benefits reaching the beneficiaries. 

Solution/Approach:

EasyGov (Surajya Services) is a civic tech start-up that offers AI-powered digital products for improving government welfare delivery. It is an Aadhaar stack-based cloud solution, which is helping people discover their eligibility for thousands of social welfare schemes and apply for citizen centric services digitally. They aim to develop a citizen-centric information technology system and operating model to help people access all government-to-citizen schemes and services across India conveniently by 2020. 

EasyGov’s solution provides citizens across the country with accurate, easy-to-understand and actionable information on welfare schemes and impact-based initiatives. It helps them receive entitlements for which they are eligible with ease and dignity. An AI chatbot checks user eligibility based on real-time user input and suggests schemes and services they are eligible for. If the user is interested in any particular schemes, then he/ she can apply for the scheme by submitting the application with the help of a few clicks in a single window. 

Impact/Implementation:

The solution provides end-to-end scheme delivery in 12 regional languages and has reached out to approximately 10 lakh citizens in the last year. 

Source: NASSCOM COE-DSAI AI for Good report