Problem / Objective:

There is a need for cost-effective solutions for making information accessible to those who do not know English and are not fully literate in an Indian language. Voxta’s solutions help companies target vernacular customers and give them better and cheaper customer service. They cut call centre costs on IVR for clients using virtual agents with speech recognition in Indian languages, and deliver a higher quality of customer service.

Solution / Approach:

Voxta was set up to build speech recognition in Indian languages to help Indians access information and carry out transactions using their voice. It was launched in 2014 with IVR speech recognition initially for marketing campaigns. Voxta offers smart phone speech recognition in eight Indian languages, a configurable voice bot platform, and a distributed data collection platform to collect and process audio data. 

Voxta’s solution is helping companies reach out and target a new vernacular customer base on mobile phones. Indian languages are difficult to type, and voice is more natural and easier to use. Voxta currently supports eight languages: Kannada, Hindi, Telugu, Tamil, Gujarati, Marathi, Bengali, and English. The voice services help people - who may not be fully or digitally literate - get benefits of the internet revolution by using voice to search for information or run transactions. 

Impact / Implementation:

The platform can be applied to provide information about hospital services, benefits, health, education advice, career advice, or environmental issues. This implies that they can get access to vital information in healthcare, government schemes, etc., and carry out transactions online such as paying gas bill using voice - in their own language - without being dependent on a third-party.

Source: NASSCOM COE-DSAI AI for Good report