Taking a big technological leap in facilitating professional investigation and data and records management under the vision and direction of the Commissioner of Police, Delhi, Shri Rakesh Asthana, Delhi Police has now introduced a phonetic keyboard system with a Hindi voice typing facility in the closed net of Crime Criminal & Networking Systems (CCTNS) on which all works of investigation beginning with the lodging of FIR, writing case diaries and submitting chargesheets etc are done across the country.

The IOs were facing difficulty in computer typing in Hindi, the lingua franca of the region which is used by complainants and the general public to converse and record their statements. With this technological solution now investigating officers (IOs) will be able to speak and record their work electronically using a phonetic keyboard, dispensing the dependency on Hindi typists or the compulsion to record Hindi versions in English alphabets, bringing in efficiency, accuracy and transparency in investigation works.

Developed and executed under Spl CP Technology and Implementation Shri Muktesh Chander, it is the first of its kind system innovation to have taken place in north Indian Hindi speaking states. 

Till now, police personnel, especially IOs had been experiencing difficulty in operating CCTNS in Hindi for official works like writing FIRs, Case Diaries, Final reports etc., as very few personnel are adept in Hindi typing; and often sought the help of professional Hindi data entry operators. Moreover, the system did not accept Hindi scripts and even Hindi words and sentences had to be written in English script.

However, the newly developed procedure is quick, easy and Artificial Intelligence (AI) based. A dictionary of traditional Hindi/Urdu words, often used in police work, has been added for the convenience of users. The system catches new Hindi & Urdu words also and stores the same for the database, thus expanding its vocabulary to include all words and syntax used in police works.

The system has improved the speed, accuracy and efficiency of police functioning in terms of maintaining proper records digitally. It has come as a big relief for the personnel using the CCTNS and a landmark in investigation work.

This is in sync with the vision of CP Delhi Shri Rakesh Asthana to infuse professionalism in the investigation for which investigation has been separated from law & order to streamline work and improve the quality of investigation in police stations and specialised units. The technological solution of Hindi typing via the Speech-to-Text software within the CCTNS system is a milestone in bringing ease and efficiency to the working of the IOs.