Infosys, an IT services provider, has teamed with ServiceNow to build generative AI-based industry solutions for customer experience, particularly in telecom, financial services, manufacturing, and retail. 

The collaboration will integrate Infosys Cobalt with ServiceNow's Now Assist generative AI capabilities to improve the user experience for organizations. Infosys will also treble its effort in training and certifying more than 3,500 personnel with ServiceNow generative AI skills.

With ServiceNow, Infosys will integrate new industry applications into the latter's AI-powered plug-and-play offering, Infosys Enterprise Service Management (ESM) Cafe. Infosys is also investing in a Pro Plus BOT factory capable of producing over 100,000 Now Assist-powered chatbots.

Infosys will collaborate with ServiceNow to build additional industry applications for the Infosys Enterprise Service Management (ESM) Café. This AI-powered plug-and-play solution is already helping ServiceNow clients accelerate time to value. Infosys is also investing in the development of a Pro Plus BOT factory, which will be capable of producing more than 100,000 Now Assist-powered chatbots, allowing clients to generate value from their AI journeys.

ServiceNow and Infosys' increased partnership will solve major business process concerns for organizations in telecom, financial services, manufacturing, and retail. The new solutions will attempt to provide considerable benefits to consumers, such as up to a 20% boost in operational efficiency, a 5-fold increase in reaction time, and a 30% decrease in implementation timeframes. Simultaneously, the applications will provide insights into large-scale transformation efforts using GenAI. 

Customers like Carrier, a global leader in high-technology heating, air-conditioning, and refrigeration solutions, are already benefiting from the cooperation by addressing major business issues such as poor user experience, underutilized AI-based platform capabilities, and separated processes.

Furthermore, Infosys and ServiceNow have collaborated for more than ten years, investing heavily in R&D, infrastructure, and talent development, resulting in better product capabilities and market expansion.

Source: https://www.infosys.com/newsroom/press-releases/2024/collaboration-generative-ai-powered-industry-solutions.html

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