National Payment Corporation of India (NPCI) has launched AI based virtual assistant, PAi to improve digital financial inclusion in India. The chatbot will work round the clock assisting users with accurate information on NPCI products like FASTag, RuPay, UPI, AePS. 

Users can submit questions in English or Hindi, either through a text or voice message on the portals of NPCI, RuPay, and UPI Chalega. The questions will be answered through verified automated responses on all NPCI's products. The chatbot could be accessible to global RuPay card holders as well.

Developed by Bengaluru based startup CoRover, PAi is intended to help increase the adoption of digital payments among Indian citizens. CoRover’s AI/ML powered NLP chatbot technology has been accessed by 20 Crore+ consumers. To, PAi will soon be available in several regional languages of India.

“We are glad to unveil AI-powered Pai for our users. In this fast paced world, addressing user queries is the need of the hour. We believe PAi will create entirely new user experiences that are as natural and easy as conversations, help users know about our products and in-turn promote digital payments." said Kunal Kalawatia, Chief of Marketing, NPCI in a statement.

According to Ankush Sabharwal, Founder & CEO, CoRover conversational AI will be the core for business continuity as the world progresses. “Chatbots powered by conversational AI brings every customer closer to verified information on their digital payments. CoRover is excited to partner with NPCI and contribute to the vision of building robust digital payment infrastructure for India and the world."

The NPCI was incorporated in 2008 as an umbrella organisation for operating retail payments and settlement systems in India. NPCI has created a robust payment and settlement infrastructure in the country.