To further enhance user experience, UIDAI has launched its new AI/ML-based chatbot Aadhaar Mitra. The new chatbot comes with enhanced features like - checking Aadhaar enrolment/update status, tracking of Aadhaar PVC card status, information on enrolment center location, etc. 

People can also register their grievances and track them using Aadhaar Mitra. UIDAI has a robust grievance redressal mechanism comprising UIDAI HQ, its regional offices, the technology center and engaged contact center partners. It has been continuously striving to make Aadhaar holders' experience progressively better. 

MeitY, in a statement, said that a resident-centric coordinated approach enables UIDAI to resolve nearly 92 per cent of CRM grievances within a week. The organization is facilitating ease of living and is further committed to strengthening its grievance redressal mechanism.  

The new CRM solution can support multi-channels like phone calls, emails, chatbots, web portals, social media, letters and walk-ins through which grievances can be lodged, tracked and resolved effectively. 

The Unique Identification Authority of India (UIDAI) has topped among all Group A Ministries, Departments and Autonomous Bodies for resolving public grievances in the rankings report published by the Department of Administrative Reforms and Public Grievances (DARPG) for October 2022. This is the third month in a row UIDAI has topped the rankings.