Vodafone’s top strategic partner for talent, technology and transformation, _VOIS (Vodafone Intelligent Solutions), has announced _VOIS Innovation Challenge, collaborating with Telengana AI Mission (T-AIM) and NASSCOM. _VOIS is a global team of over 24,000 experts across 28 countries, which was established in 2006 and has grown into a global tech leader trying to address the pressing issues of current times in the workforce domain.

The theme, “Beyond Boundaries: Innovating Workforce Horizons,” focuses on using advanced AI for reshaping work. This challenge seeks startups to create solutions for two use cases: “Speed to Competency for Customer Care Agents” and “Talent Enhancement for Gig Workforce.” 

Improving Speed to Competency for Customer Care Agents

Regarding the customer care domain, the focus areas will be the Back Office and Front Office teams, each with distinct roles to enhance the customer experience holistically. Hence, improving ‘Speed to Competency’ for agents involves two significant phases:

• Bridging the gap between recruitment and agent productivity for a seamless transition.
• Enhancing Day-1 productivity to reach peak performance.

 _VOIS aims to assist agents in efficiently managing customer interactions through proper guidance from their initial days to be effective and efficient in customer support.

Talent Uberization for Gig Workforce

Shared service organizations like _VOIS deal with a talent challenge. They rely on full-time employees for crucial support functions (admin, HR, procurement, finance, and IT) by limiting adaptability and increasing costs. The gig workforce trend presents an opportunity for resource optimization and efficiency. _VOIS is on a journey to explore innovative solutions for managing the gig workforce among their white-collar employees.

Benefits of the solution 

• Smart Onboarding Procedures
• Dynamic Learning and Development Platforms
• AI-Powered Agent Assistance Tools
• Predictive Performance Analytics
• Innovative Employee Engagement Solutions
• Talent Sourcing and Matchmaking
• Trust and Quality Assurance
• Project Management and Collaboration
• Compensation and Payment
• Compliance and Legal Aspects
• Performance Monitoring and Evaluation

Benefits for Startups

• Showcase AI solution prowess at enterprise scale
• Winner gets paid pilot project collaboration with _VOIS for transformation
• Gain valuable mentoring and domain advice
• Receive public recognition through _VOIS' digital channels

You can submit your application to participate in this challenge until September 20, 2023. Visit https://edge-quest.in/ to know more.