It helps enterprises connect with customers through social and digital channels by creating a personalized engagement.

Virtual Agent is an amalgamation of cognitive workflow for intelligent automation and Digital Middleware that provides contextual human-like and personalized conversations with customers. 

It provides Business Process Automation (BPA) suite with a focus on real time process analytics.The solution has cognitive conversational capability with self-learning workflows.

In process analytics, it looks at real time events as they happen and form a model which can be used to understand, diagnose, simulate and benchmark discrete events.